Frequently Asked Questions

Question: How Do You Screen Your Caregivers?

Answer: All direct care workers have a face to face interview with our president. They are required to present 2 references, have a criminal record check completed, and have a physical exam including a PPD (TB test) before they can be assigned to work in your home.

Question: How do You Decide on the Right Caregiver for Me?

Answer: We get to know your preferences and care needs during our consultation. We then match you with a caregiver who is able to meet these needs. We make ongoing home visits and keep phone contact to ensure client satisfaction. Our caregivers also receive ongoing training so they are up to date on the latest procedures.

Question: Are Your Services Covered by Medical Insurance?

Answer: Our services are not covered by Medicare as we provide only non-medical services. However, if you have a long term care insurance policy there may be coverage for our services. We can help you in working with your LTC insurance provider.

Question: Will I have the same care worker at all times?

Answer: We make every effort to assign the same care worker to our Consumers; however, there may need to be a different direct care worker assigned to you at times. If you are receiving regular services we will try to keep your care within a team of consistent care workers.

Question: Who evaluates your agency? What do I do if I am unhappy with the services?

Answer: The Caring Connection is licensed by the Pennsylvania Department of Health. We hope that if you are unhappy with our services you will call us and work with us to solve the problem. You can also call the Pennsylvania Department of Health Consumer Hotline: 1-800-254-5164.

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